This week Tableau are holding their inaugral European customer conference in Amsterdam. I'm delighted that Stephen and Eileen McDaniel of Freakalytics have provided key updates from the event and have kindly allowed me to share their observations.

On Tuesday I published the headlines from Day 1, published below are updates from Day 2's main event. These observations are a direct lift from the Freakalytics 'Thoughts' page which published these updates straight from the conference floor. Please note, some comments are the opinion of Freakalytics and not necessarily those of Tableau. This content was live blogged; there may be occasional errors or omissions.   Day 2 Schedule (note many are concurrent sessions)

8:30 to 9:30 | The Disinformation Age: Technology is Making us Stupid with Stephen Few, Perceptual Edge Overview There is no way to easily weave data into knowledge… Are we enlightening our audience or frustrating our audience? Data and the use of data are the sexy jobs of the next decade A video with Hal Varian at UC- Berkeley and Google was shown in an interview
  • Managers should be able to examine the data themselves
  • Old organizations required armies of people for leaders to see the data
  • Instead, we should enable access to the data for everyone

Pie charts by Homer, the real reason everyone loves pie, it isn't the ability to see the data...

  Skills and tools We must have good skills and good tools to achieve the possibility of data enlightenment Bad tools can imprison us- so many tools seem to assume that we are dumb and we just want entertainment.

A plethora of flashy, uninformative and even misleading charts available from many companies

The Business Intelligence industry has delivered many of the tools to date BI SUCCESS! in collecting data, cleaning data, transforming data, integrating data, storing massive amounts of data and reporting on data BUT, traditional BI has hit the wall- we can’t explore our data, easily analyze our data, clearly communicate our findings or easily use it to predict the future WHY? Traditional BI is very engineering and feature oriented NEW BI needs to be much more human-centric and design-oriented. We must understand how people see, perceive and use data to effectively serve them in their quest for better decisions.   Data visualization Data visualization is powerful because it weaves numbers into information In the 1700’s, William Playfair invented the line, bar and pie chart. He had a bad day when he invented the pie chart! Well, 2 out of 3 innovations that are useful isn’t a bad record! Many of the new, shiny graphs are much worse than traditional, simplistic graphs at explaining the situation. This is because they misdirect, mislead and often can’t inform us. Stephen then showed a clip from “The Onion“- concentric circles hitting misshapen areas.  Parody on earthquake reporting.  Lots of talk and graphs with no insights about what is actually happening in the earthquake location. Stephen then showed a Fox News example showing supporters of various Republican nominees adding up to 190% of audience!

When you add up the slices in this pie chart, you will find that 193% of the electorate was polled!

  The process Search, discovery, examination, understanding and making decisions. Stephen calls this Search, Examine and Explain or “SEE” Note that vision is often our dominant sense- “I see!” 70% of sense receptors are in the retinas of your eyes. Trends, patterns, outliers- a picture makes it stand out. Can easily see patterns such as seasonality (domestic), overall trends (domestic up and international flat) and exceptional outcomes (international in August). We should attempt to balance thinking with visual power- traditional methods put much of our burden on thinking, but evolution has made the visual system exceptional over the thinking part of our intellect. Confused?

Brick wall is uninformative, reflective light on pie chart is deceptive, minimal value from pie chart with two categories

Sexy graphs are fun but often not useful or even misleading! DON”T bury the truth under layers of makeup, but rather choose simplicity in your graphs to inform. A quote from Edward Tufte, “Above all else, show the data!“ Tufte argued that data ink should be high relative to non-data ink
  1. Reduce non-data ink
  2. Enhance the data ink
The objective we should strive for is to make the situation clear and simple. An example, avoid distracting displays in your presentations.  Reflections in graphs are a great example of wasted data ink.  In the real world, reflections in the outdoors are something we find annoying!  Why did developers build it into graph tools!?!? Stephen then showed 3-D bar charts shown that make it nearly impossible to read.  It was a graph from major BI vendor documentation manual.  They have added a third dimension when it had no meaning or purpose except to confuse. Avoid visual puzzles- this is not a game, we are trying to make the best decision.  Decisions could involve the future of your career, your company, your bonus or even people’s lives. Save the pies for dessert, not your presentation.  Also, pies on a map are useful since they are self-contained and bars or lines are not self-contained.

Very bad bar chart with unneeded third dimension

  Sense-making Referred to his latest book, “Now You See It“ We must bridge the gap between data and knowledge which should be built on an understanding of how we see and how we think. What is the question?  Organize the data appropriately. Stephen showed a simple example demonstrating that visual perception is not just camera work. Your eyes do NOT work like cameras!  The CONTEXT influences our perception; data with poor context is misinterpreted quite easily. A 2nd example- gradient of fill colors misleads you in bar and line charts. Then showed dots versus dots connected by lines (budget versus actual data.)

A good example showing how it is hard to read more than a few values in the table but easy to compare the two series as lines. With the lines you can see the overall, upward trend in domestic traffic, the lack of trend in international traffic, the seasonality of domestic traffic and the exceptionally low results in international traffic in August.

Some techniques that tools should effortlessly enable include
  • sorting
  • filtering
  • add/remove items
  • highlighting
  • aggregating/disaggregating
  • drilling
  • grouping
  • zoom/pan
  • revisualize
  • re-express and
  • rescaling the data.
  Visual analysis at the speed of thought See-> Think -> Modify iteration again See -> Think -> Modify and so on- the flow of thinking that leads new discovery and insights. To achieve this we must eliminate distraction and augment our limited working memory. An example for the University of British Columbia Visual Cognition Lab- we are easily distracted!  Too much noise exists in our world of visual analysis due to poor software design. How it works, from the World -> Working memory -> Long-term memory Imagination can also feed into the working memory We can only hold so much information in our working memory, 3-4 chunks of information based on extensive research since the 1950’s. There are visual aids for working memory, so we can quickly see and understand a lot at once to aid our limited working memory. An example, 1 data point = 1 chunk BUT one line with 24 data points = 1 chunk in working memory, suddenly you can see and easily compare 5 regions across two years instead of 5 regions for one month! Another example, the story of three blind men and the elephant- tree trunk, snake whipping around, like a huge fan.  One felt the leg, the tail and the trunk.  They could only see a small amount. Unfortunately, many data analysts are like the blind men.  They have only been trained in a limited, directed way –OR– their tools impede their ability to explore and understand the data!   Where should be headed? Information -> Knowledge -> Wisdom -> Which leads to a better world and life Our ultimate goal is not knowledge, but rather wisdom.  To make better decisions in the world. Stephen then closed with a poem by TS Elliott.
Eurovision song contest visualisation
Tableau European Conference - Freakalytics update Day 1